FAQs (Frequently Asked Questions)

Q: When will my order be shipped?

A: Orders are processed within 1-2 working days and sent via Royal Mail or courier. You’ll receive a tracking number once it’s shipped.

Q: Do you offer local delivery?

A: Yes! Local delivery is available from Darlington — you can choose this at checkout.

Q: Are your sweets suitable for people with allergies?

A: Please check each product description carefully. While we do our best to prevent cross-contamination, we handle products containing nuts, gluten, and dairy.

Q: Can I customise a sweet cone or mystery box?

A: Absolutely! Just leave a note at checkout or message us on Instagram and we’ll do our best to personalise your order.

Q: What is your returns policy?

A: As sweets are food items, returns are not accepted unless the product arrives damaged or incorrect. Please contact us within 48 hours if there is an issue.